Official Store Policy

1. Booking Process & Consultation Fee

All inquiries must begin with our official consultation form. If you contact us via DM, text, or email, you will be redirected to complete the form before we proceed.

• Form Response Time: You will receive a response within 24 hours of submitting the form (Monday–Saturday, 11 AM – 6:30 PM).
• Booking Fee: A non-refundable $50 consultation booking fee is required to secure your appointment. This fee is not applied toward your gown or suit total.
• Scheduling: After payment, we will confirm the date and time of consultation. If you are not ready to proceed with a down payment, please wait before booking.

2. Consultation Process

Your consultation is a crucial first step in bringing your design to life. During this session, we will:

• Discuss your design preferences and review inspiration images.
• View fabric and color samples. * Not applicable to custom-made fabric *
• Take precise measurements for the best possible fit.
• Review the Prom Contract, communication process, and fitting schedule.

At the end of your consultation, a 50% non-refundable down payment is due to begin production.

3. Production Timeline

Production time begins only after your down payment and measurements are received. Standard production times are discussed during consultations. Please plan ahead to allow for proper design and fitting.

4. Design Changes, Fittings & Alterations

• Design Changes: Once materials are ordered or production begins, design changes are not permitted without additional cost. Changes requested after production has started may delay completion.
• Fittings Schedule: The number of fittings included will be discussed during consultation. Clients are required to attend scheduled fittings to avoid delays.
• Alterations: Any alterations requested after the final fitting are the client’s responsibility and expense unless due to an error on our part. Minor alterations may still be necessary and are the client’s responsibility.

5. Final Sale Policy

All sales are final. Placing an order with Dressed by Jessica is a legal agreement that you understand and accept the following:

• No refunds, returns, cancellations, or exchanges under any circumstances.
• Minor alterations may still be necessary and are the client’s responsibility.
• Dressed by Jessica inspects all items before shipping or pick-up.

6. Client Responsibility & Cancelled Events

• Self-Provided Measurements: If you provide your own measurements, Dressed by Jessica is not responsible for fit issues due to incorrect measurements. Please ensure style, color, and processing selections are accurate.
• Cancelled or Postponed Events: In the event your event is cancelled or postponed, the full remaining balance is still due by the original event date provided. If payment is not received, the garment becomes the property of Dressed by Jessica and may be resold.
• Abandoned Garments: Completed garments must be picked up within 7 days of the completion notice or they will be considered abandoned and may be resold to satisfy the account.

7. Billing & Shipping Policy

Billing and shipping addresses must match for orders to be processed. Orders with mismatched information may be automatically cancelled and refunded. A signature is required for all deliveries.

Dressed by Jessica is not responsible for:

• Delays due to shipping carriers, weather, holidays, natural disasters, or incorrect addresses.
• Lost or stolen packages.
• Reshipping fees if an order is returned due to an incorrect address or failed delivery.

8. Material Substitutions & Garment Disclaimers

• Material Substitutions: If your selected fabric or trim becomes unavailable, we will notify you and offer a comparable alternative of equal quality.
• Color Variations: Colors may vary slightly due to lighting, photography, or screen display.
• Glitter & Rhinestones: Glitter and rhinestone garments may shed during shipping and wear — this is normal and not a defect.
• Feathers: Feathers naturally shed during production and wear; this is normal and not considered damage.

9. Store Operations & Legal Terms

• Communication Policy: Our official hours are Monday – Saturday, 11 AM – 6:30 PM. All communication should be via Text or Email for recordkeeping.
• Photo & Marketing Release: Unless otherwise requested in writing, Dressed by Jessica reserves the right to photograph completed garments and use images for marketing purposes, including social media and website display.
• Force Majeure: Dressed by Jessica is not responsible for delays or inability to fulfill orders caused by events beyond our control, including supply chain disruptions, illness, natural disasters, or other unforeseen emergencies.